So today Fido rang me to discuss my epic email.
22 minutes later and hours of thought later and I don't think I got much further ahead of my issues. It's not the fault of the poor supervisor who got picked to call me...he tried. He really tried. But when I'm unhappy, there's no cheering me up. Especially when you tell me that a) the credit you're giving me on my data plan is an exception, not the rule...even after I've told you that I've gone and dug out my 3 year old phone which has no internet access and the data package won't work on the phone; b) you tell me that if I want a new, no wait, refurbished replacement (cause the phone is no longer offered), I have to take it to the Fido store myself and c) you say that I'm being too harsh on the company when I tell you that your current web site is not user friendly because I cannot locate my 4 month old phone, because that's right, Fido discontinued the phone!
I must admit that it was all very disapointing. I've been a customer for almost 10 years. I'm not looking for any special deals. All I want is some basic customer service. If there's a problem, give me options, not excuses. And for the love of the big guy...stop discontinuing your phones before they're even 6 months old!!!
Canadian customer service sucks nine times out of ten. Having only 3 cell phone carriers to pick from is infuriating. None of them care whether or not you're happy. If you don't like your carrier, be prepared to pay hundreds of dollars to get out of a contract. Good thing you got me to sign up for 3 years, eh Fido? My bank account doesn't have enough to pay the ransom for my own escape. So for the next few years, I'll be the customer that your supervisors will dread having to call. Not because I'm nasty on the phone (I'm not, I completely understand the job of a CSR), but because I'll have done my homework & I refuse to buy your pre-scripted responses.
Now get that damn dog off my good sofa.